Reservations Manager Department: Revenue & Reservations Employment Type: Fixed Term - Full Time Location: Italy - Venice Description The incumbent of this position is responsible for the efficient functioning of the Reservations department Key Responsibilities ? Ensuring that all incoming enquiries are handled within a maximum of 24 hours ? Working with the revenue director to update the PMS codes and setup when necessary ? Assisting the sales and events managers in effectively dealing with all commission and accounts queries ? Ensuring all necessary billing instructions are applied to reservations ? Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments ? Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner ? Identifying and assisting with the training needs of team members ? Liaising with the Sales team to resolve any issues, and handle site inspections and office visits'' information in the PMS ? Ensuring that all VIP and special requests information is efficiently saved in the PMS Skills, Knowledge and Expertise ? Deep knowledge of Opera PMS ? At least 2 years of previous experience in the hospitality business (luxury field is preferred) ? Excellent proficiency in Italian and English language, both written and spoken. ? Ensures high standards of personal presentation and grooming ? Sales and guest relations skills Benefits ? Salary commensurate with experience ? Staff accommodation, if needed ? Meals ? Dynamic working environment ? Career opportunities About San Clemente Palace Kempinski Venice San Clemente Palace Kempinski Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat. Member of the Leading Hotels of the World, immersed in a centuries-old park, with the San Clemente Church realized in the year 1200, top-notch event spaces, award-winning dining, a modern spa, an outdoor swimming pool, sports facilities, three restaurants, three bars and a conference centre, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year by Condé Nast Traveler. True to the values of the Kempinski and the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily. See Description Role: Reservations Manager Job Type: Permanent , Full Time Location: Venice, Apply for this job now.
