Job Description Inspire others, both guests and team members, to chart their ultimate journey.
This role helps nurture the reservations team through management, training, and providing clear and consistent feedback. Oversee training and onboarding of other reservation sales associates.
Achieve monthly individual & team conversion and revenue goals.
Pursue Outbound Revenue Opportunities through our lead management system.
Attends bi-monthly calls with NAVIS leadership to ensure optimizing use of the system.
Primary contact for Travel Agent requests and emails. Ensures all requests and communication are replied to within Auberge Guidelines.
Keep current with all communication and hotel information.
Distributes information to the reservations team to ensure the team keeps current with all information.
Ensure appropriate guest follow up takes place in a timely and proper fashion, in accordance with the standard operating procedures.
Provide detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.
Assist with group rooming lists or 3rd party reservations as needed.
Maintain rate integrity in accordance with revenue management strategies. Communicates strategies to reservation sales associates in a timely manner.
Attends and participates in weekly revenue meetings.
Completes and distributes daily reservations production report. Creates and maintains department scheduling and overview of timesheets.
Completes month end reconciliations and travel agent commissions report.
Maintain a standard of 80% or higher on shop calls.
Assist in maximizing hotel room revenue and occupancy numbers Participate in annual reservations sales training.
Participate in department meetings as scheduled.
Fulfill daily tasks on the Reservations Checklist.
Answer all incoming calls in less than three rings in a professional and friendly demeanor following Hotel Call quality and brand standards.
Perform any other job related duties as assigned.
Qualifications 1-3 years of experience of supervisory experience Ability to work in fully on property Excellent communication skills, both written and verbal Must be willing to work a flexible schedule, and be available to work nights, weekends and holidays. Strong computer skills, including basic knowledge of Microsoft Office software suite.
Previous experience with Opera is preferred Must be able to type 35 wpm Ability to live & work in Italy without sponsorship Fully bi-lingual; Italian & English Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs.
While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.
With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.
Please visit aubergeresorts.com to learn more about our Collection.
Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
