Reservations&Events Trainee - Curio Collection | Hilton Florence

For our Sales&Marketing Team we are looking for a Reservations&Events Trainee, to be part of Anglo American hotel in Florence, part of Curio Collection by Hilton brand.
The successful candidate will demonstrate a clear commitment to the importance of the philosophy of the brand, strong written and oral communication skills and will be involved in event management, time management, project management and MICE.
  He/she will be able to strictly follow all company and Brand procedures and plans, in order to contribute to achieve and exceed the  targets of the hotel, in collaboration with the team.
OBJECTIVE OF THIS ROLE Listed below you can find the requirements recognized as minimum level to be short listed for this internship role.
Ø      Highly computer literate with excellent presentation skills (including power-point), confident use of all Microsoft Office tools.
Ø      Native or fluent in Italian (written and spoken) Ø      Fluent in English (written and spoken) Ø      Additional language would be considered a plus Ø      Must be EU Citizen or in possession of Italian work visa The Meetings&Events Trainee we are looking for, must be extremely organized and   have good communication skills and ability to relate as well as perform with the operations team, the sales manager and the reservations department.
  He/She will be focused on support in negotiation and conversion of incoming Groups opportunities.
He/She can create also strong relationship with clients by supporting and following them in all steps of negotiation process until the day of arrival.
  CORE JOB RESPONSIBILITIES AND DUTIES Ø    Support in m anagement of RFP ' s, following Company and Brand's standard & procedures.
Ø     Constant update on CRM with opportunities update, calls, account information, tasks, projects.
Ø     Assure that PMS (OnQ by Hilton) are properly and constantly updated with all info needed (rates, inventory, etc).
Ø     Focus on own KPI conversion according to the goals given.
Ø     Event & Groups Management from the first offer until the day of arrival of the client, when required.
Ø     Contribution with ideas to improve standards and new products and services offered.
Ø    Support in the o rganization and follow up of site inspections, Fam Trips on Property when required.
  Personality and skills These are the personal skills, qualities and attributes the candidate will need to demonstrate in order to carry out his/her internship effectively.
Ø      Sets high personal performance standards.
Ø      Plans organizes and uses a systematic approach to get things done.
Ø      Manages own time effectively.
Ø      Prioritizes actions and manages tasks through to completion.
Ø      Pitches information at the appropriate level.
Ø      Listens to the needs of others before contributing.
Ø      Develops positive working relationships at all levels.
Ø      Seeks innovative solutions.
  Location base: Anglo American hotel, Florence via Solferino 6.
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