Company Description:Acampora Travel is a premier travel agency with offices located in Sorrento, Rome, Venice and Procida. With more than 50years of experience in the travel industry, we specialize in providing exceptional travel experiences tailored to our clients' needs. Our dedicated team of professionals is committed to delivering personalized service and creating unforgettable memories for travellers from around the world.Role Description:As part of our exciting growth, we are seeking dynamic individuals to join our team as Reservations Consultants at Acampora Travel in Sorrento Office. We are currently seeking a full-time, on-site Reservations Consultant to join our team at Acampora Travel in Sorrento. The Reservations Consultant will play a vital role in our operations, handling reservations, providing top-notch customer service, communicating effectively with clients, and driving sales. This role will also involve managing cruise bookings and ensuring the utmost satisfaction of our customers.Responsibilities:Handle reservations for various travel services including accommodations, transportation, and activities.Provide excellent customer service by assisting clients with inquiries, requests, and resolving any issues promptly and professionally.Actively promote and sell travel packages, excursions, and additional services to meet sales targets.Communicate effectively with clients via phone, email, and sometime in-person meetings to understand their needs and preferences.Manage cruise bookings, including coordinating itineraries, processing payments, and providing detailed information to clients.Ensure customer satisfaction by addressing any concerns and providing recommendations for enhancing their travel experience.Qualifications:Previous experience in reservations and customer service roles within the travel industry.Excellent communication skills, both verbal and written, with the ability to interact effectively with clients and colleagues.Detail-oriented and highly organized with strong problem-solving skills.Proficiency in using reservation systems and customer relationship management tools.Knowledge of travel destinations and attractions in Italy.Fluency in multiple languages is a plus.Join us at Acampora Travel and be part of a passionate team dedicated to creating unforgettable travel experiences for our clients!To apply, please submit your resume and cover letter detailing your relevant experience to ****** . Please include "Reservations Consultant Application" in the subject line. We look forward to hearing from you! #J-18808-Ljbffr
