Reservations Agent

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Agent in the Reservation department.
**MAIN RESPONSIBILITIES**:
- Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times;
- Answer and converse with guests in a professional and efficient manner over the phone;
- Communicating in a polite, efficient and friendly manner with team members and other departments at all times;
- Ensure that any matter relevant to guest satisfaction is communicated appropriately, allowing for corrective measures to be taken;
- Ensure high standards of personal presentation and grooming.
QUALIFICATIONS AND EXPERTISE
- Proficiency in English and Italian - Third language would be a plus
- Proficiency in Opera
- Previous experience in similar and/or related fields in a 5* Hotel
- Excellent communication and sales skills
Languages required: English and Italian
Contratto di lavoro: Tempo pieno
Benefit:
- Mensa aziendale
Domande di preselezione:
- Hai mai usato Opera?
Esperienza:
- Reservation Agent: 2 anni (Obbligatorio)