Reservations Advisor

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Advisor in the Reservation department.
MAIN RESPONSIBILITIES Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times; Answer and converse with guests in a professional and efficient manner over the phone; Communicating in a polite, efficient and friendly manner with team members and other departments at all times; Ensure that any matter relevant to guest satisfaction is communicated appropriately, allowing for corrective measures to be taken; Ensure high standards of personal presentation and grooming.
QUALIFICATIONS AND EXPERTISE Proficiency in English and Italian – Third language would be a plus Proficiency in Opera Previous experience in similar and/or related fields in a 5* Hotel Excellent communication and sales skills Languages required: English and Italian Applicants must hold legal authorization to work in Italy at the time of application.
We look forward to receiving your application!
Contratto di lavoro: Tempo pieno Benefit: Mensa aziendale Sconti sui prodotti o servizi dell'azienda Domande di preselezione: Hai mai usato Opera?
Esperienza: Reservation Agent: 1 anno (Obbligatorio) Lingua: Inglese (Obbligatorio) #J-18808-Ljbffr