Reservations Advisor

Armani Hotel Milan, a 5-star luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Advisor in the Reservation department.

MAIN RESPONSIBILITIES Handling inbound Reservations telephone calls in a polite, professional, and efficient manner, meeting the needs of the guest at all times; Answer and converse with guests in a professional and efficient manner over the phone; Communicating in a polite, efficient, and friendly manner with team members and other departments at all times; Ensure that any matter relevant to guest satisfaction is communicated appropriately, allowing for corrective measures to be taken; Ensure high standards of personal presentation and grooming. QUALIFICATIONS AND EXPERTISE Proficiency in English and Italian – Third language would be a plus; Proficiency in Opera; Previous experience in similar and/or related fields in a 5-star hotel; Excellent communication and sales skills. Applicants must hold legal authorization to work in Italy at the time of application.

Languages required: English and Italian

Experience: Reservation Agent: 1 year (Obbligatorio) Benefit: Mensa aziendale; Sconti sui prodotti o servizi dell'azienda. We look forward to receiving your application!

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