Reservations Advisor

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Avisor in the Reservation department. MAIN RESPONSIBILITIES • Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times; • Answer and converse with guests in a professional and efficient manner over the phone; • Communicating in a polite, efficient and friendly manner with team members and other departments at all times; • Ensure that any matter relevant to guest satisfaction is communicated appropriately, allowing for corrective measures to be taken; • Ensure high standards of personal presentation and grooming. QUALIFICATIONS AND EXPERTISE • Proficiency in English and Italian – Third language would be a plus • Proficiency in Opera • Previous experience in similar and/or related fields in a 5* Hotel • Excellent communication and sales skills Applicants must hold legal authorization to work in Italy at the time of application. We look forward to receiving your application! Role: Reservations Advisor Job Type: Permanent , Full Time Location: Milan, Apply for this job now.