Reservation Manager

Reports to the General Manager.
The reservation manager is responsible for ensuring that guests have a seamless experience when booking rooms in a hotel, and oversees the reservation staff and work closely with other departments to ensure that guests receive the highest level of service.
He/She is responsible for managing the reservation system, which includes ensuring that all bookings are accurately recorded, that guests are informed of any policies or procedures related to their stay, and is responsible for managing the room inventory in Protel and Synxis.
Profile requested : - Previous experience in the role for a minimum of 2 years in 5-star deluxe property - Guest oriented - in-depth knowledge of LQA standards - Proficient in English - Knowledge of PMS Protel - Problem solving