GO Outdoors - Store Colleague GO Outdoors ('GO') focuses on innovation and authenticity whilst never losing sight of the consumer expectation for value. Our Members Card scheme allows us to help people step into the outdoors whether it's to go walking, camping, cycling or fishing. These larger format stores display unique product areas and displays, housing strong exclusive brands such as Hi-Gear, North Ridge and OEX.
Role Overview: Make GO an unbeatable place to shop through delivering exceptional service which has customers at the heart. Deliver exceptional store standards by following processes, policies and principles helping us become the nation's favourite outdoor retailer.
Key Duties/Responsibilities: Engage customers following our service model.Support a culture of exceptional customer service and win customers for life by exceeding their expectations.Play your part in creating a safe and compliant operating environment for all colleagues and customers.Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions.Follow processes and policies in line with expectations.Skills/Experience/Knowledge preferred: Great role model who supports colleagues by mentoring and sharing knowledge to build a stronger team.Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.Experience of effectively prioritising workload to achieve team goals and objectives.A passion for customer service and a proven record of delivering excellence in this area.Knowledge of local market trends, competitor activity, and the ability to identify local community growth opportunities to their Store Manager.Behaviours: A positive role model that champions GO's vision, purpose & values.Brings passion and energy to their work and uses this to create an unbeatable team.Has a learning mindset, open to ideas and embracing change.Demonstrates a high level of self-awareness and empathy.Works collaboratively with their team.Shows resilience and has the tenacity to bounce back.Takes responsibility for their impact on the customer.Maintains a high level of personal integrity.Timely and punctual with all deadlines.Deals with multiple issues whilst working under pressure.We know our employees work tirelessly to make GO Outdoors the success it is today and in turn, we offer them some amazing benefits:
Incremental Holiday AllowanceStaff Discount On GO Group and other brands within the organisationDiscounted membership at JD GymsPersonal development opportunities to learn and develop at work.Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion.
Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Thank you again for your time.
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