Full-time Company Description
At Bosch, we care; for you, our business, and our environment.
Let's turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Our responsibility goes far beyond 'business'. We're independent of stock markets and bound to the purpose of the Robert Bosch Stiftung; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.
Welcome to a place where your ideas lead to something big. Welcome to Bosch.
Job Description
What will you take care of?
The resource will be responsible for 2nd level technical support to automotive workshops for repair and diagnostics issues concerning vehicles using IAM and OE tools to perform remote procedures like diagnostics, parameterization, calibrations, flashing, etc.
Help shaping the future: You will provide professional remote support for independent workshops, Bosch car services, and ESItronic users.
Take on responsibility: You will utilize vehicle brand software to find and perform the corresponding diagnostic solutions.
Experience cooperation: You will communicate with customers using available tools: Portal chat, telephone, visual connect Pro, and CDB ticketing.
Reliable implementation: You will be in charge of vehicle-specific spare parts setting and support related to the repair of the vehicle.
Qualifications
What distinguishes you?
Experience and know-how:
Vehicle Master level technician skills HW/SW (Vehicle IT) technical support skills ESItronic technical knowledge on capabilities and procedures OE and IAM tools deep knowledge on procedures and capabilities ECU flashing knowledge Understanding of vehicle behavior on systems like:
Engine management system Energy supply and electricity Braking systems Working Method:
Analytical skills to understand remote issues in vehicles Good expression/Ability to understand and describe complex circumstances vividly High level of customer orientation Languages: Local language skills - C1 language level (according to the Common European language reference Framework); English B2.
Personality: You have analytical skills to understand remote issues in vehicles.
Good expression/Ability to understand and describe complex circumstances vividly Good communication skills for technical repair hotline and knowledge of local culture Flexibility and telephone experience Bosch brand loyalty and to the job Readiness of mind/Quick comprehension Flexibility in terms of time and working contents Additional Information
Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability, or any other protected class.
#J-18808-Ljbffr