The House of Mercier is excited to announce openings for Italian Customer Support Roles based in beautiful Greece!
If you are passionate about customer service and eager to experience life in a vibrant country' this is the perfect opportunity for you.
As an Italian-speaking customer support representative' you will be the voice of our brand' helping our clients with their inquiries and ensuring a delightful customer experience.
Responsibilities - Provide exceptional customer support to Italian-speaking clients through various communication channels' including phone' email' and chat.
- Handle customer inquiries with efficiency and professionalism' ensuring prompt resolutions.
- Maintain accurate documentation of customer interactions and feedback in our support system.
- Collaborate with team members to share insights and improve service delivery.
- Stay knowledgeable about products and services to offer informed assistance.
- Participate in training programs to continuously enhance your skills and customer service techniques.
- Immerse yourself in the Greek culture while making a positive impact in customer service.
Requirements - Fluent in Italian and English' both written and spoken.
- Prior experience in customer support or a related role is preferred.
- Strong communication and problem-solving abilities.
- Capable of handling multiple tasks and working in a fast-paced environment.
- Willingness to relocate to Greece and adapt to a new cultural lifestyle.
- Positive attitude with a passion for helping others and providing excellent service.
- Team player with a proactive approach to customer satisfaction.