We are looking for passionate, motivated and ambitious people to join our Front Office department in our Hotels (Splendid Hotel La Torre, Grand Hotel Piazza Borsa, Hotel e Villaggio Torre Normanna).
Highly motivated or experienced passionate Reception experts (4-10 years experience) are very welcome in our Company.
Are you communicative and solution-focused? Do you deliver genuine services? Are you able to retrieve the guest wish list and will you act accordingly?
Our mission? To turn a traditional successful Sicilian Hotel Company into a refreshed, highly skilled, innovative, international and fun environment to be even more successful!
Main Responsibilities Take reservations, check in/check out and handle telephone inquiries.Assist in day-to-day operations of the front office and back office.Maintain good relationships with guests and assist them with their needs.Maintain and improve hotel standards.Manage guest feedback and complaints and address them.Communicate with other hotel departments in order to deliver high standard services.Requirements At least 4/5 years of experience in hotels with more than 100 rooms, restaurant and MICE facilities.Fluent in ENGLISH and GERMAN or FRENCH (2 languages mandatory).Able to manage stressful situations.Keen on problem-solving.Willing to work in shifts and with a seasonal contract (CCNL TURISMO) at least for the first year(s) depending on experience.Looking for both high seniority and junior professionals with few experiences.Fresh graduates encouraged to apply if ready to embrace a big challenge.Being trustworthy, ambitious, high performer, dynamic and detail-oriented.T-Shaped profiles are more than welcome.Contract Type: Full-time, Fixed-term
Contract Duration: 4/10 months
Availability: Holidays, Shifts, Night shifts.
Supplementary Salary: Fourteenth month salary, Thirteenth month salary.
Experience: Receptionist: 4 years (Mandatory).
Language: German (Preferred), French (Preferred).
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