Your Mission should you choose to accept: Together with the Hotel Manager and the Operations team, you are responsible for running a smooth TSH operation in our Florence hotel. You'll oversee all 'Front of house'-areas, such as reception, coworking and our unique food & drink outlets.
As our Receptionist Manager, you're always open and available with a friendly smile - for your team or to meet every need of the TSH community (but also answering the questions of random strangers). You make sure that the team provides the highest level of service, always delivering on what sets TSH apart, our guest experience. You keep a constant eye on a clean, safe and inclusive working environment, as well as meeting all financial goals for sales and expenses.
What You'll Do You'll be responsible for these 3 different - but equally important - cornerstones of the hotel:
Operations: Coordinate the daily operations of the hotel with your teams, as well as other internal & external departments (e.g. Housekeeping and Engineering). Support the management teams across all departments within the hotel. Strive for quality and know our product offering like no other. Point our guests to the best places to shop, eat, drink, club or any other request they might have. Management & leadership Offer support and work with the Front of House, Engineering & kitchen teams in all aspects of running the hotel. Run daily operational meetings with your teams to ensure everything is going smoothly. Work together with the Brand & Marketing Manager and the Connector to build & maintain the TSH community. Ensure all shifts are covered by planning and communicating the team's roster in time. Lead by example and motivate your team with an 'open-door' policy. Performance: Look for opportunities to generate revenue while providing added value to our guests. Assist the hotel manager by keeping costs in line within your departmental budget. Manage daily revenue targets and drive commitment within the team to achieve the best possible monthly results. Monitor daily performance, including points of sale, room revenues & quality. Who You Are At least 1-3 years of management experience (preferably in a hotel environment). Solution-oriented and skilled at connecting the right people. A true problem-solver who can make decisions in the moment. Courteous, professional, and ready with a smile for team members, guests, and random strangers alike. Calm under pressure and able to handle stressful situations effectively. A team player who inspires and guides team members to excellence. Exceptional English and Italian communication skills; all other languages are welcome. Hardworking, responsible, and possess a
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