Job Description Reporting to the Front Office Manager, the resource will take care of serving the needs of the business, our guests and our colleagues by supporting the effectiveness of the day-to-day Front Office operation, maximizing sales, revenue & profit growth, and by being a key point of contact for guest interaction in the hotel.
The key responsibilities for this position are: To anticipate guest needs and handle guest inquiries to the full satisfaction of the guest.
To oversee operations of the concierge; To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times; To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties; Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis; To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their experience; To attend hotel events, daily shift briefings and training to improve professional skills.
Qualifications Graduation in the tourism/hotel industry or similar; At least 2 years' experience in a similar position in luxury hotels or high-level restaurants; Fluent Italian, English and a second foreign language are considered a plus; Pleasant personality and positive attitude, with a strong sense of aesthetics and attention to details and quality; Excellent interpersonal skills, ability to anticipate the guests' needs, and work both in a team and independently.
Additional Information Benefits Join the World of Anantara and Discover Our Exclusive Benefits At Anantara, we don't just offer a job; we create exciting career paths and intercultural opportunities across the globe.
Being part of our team means enjoying unique benefits that will support you at every step of your professional journey: Global Travel with Exclusive Discounts: Special employee rates starting at just 36 euros at any of the nearly 400 Minor Hotels properties, with approximately 60,000 rooms in 26 countries.
Plus, enjoy a 30% discount on food and beverage (F&B) services.
Friends & Family Program: Enable your friends and family to travel worldwide with discounts of up to 25%.
Exclusive Discounts: Access special offers across a wide range of online stores and leisure activities through our dedicated employee benefits portal.
Training and Development: Enjoy professional growth opportunities through our dedicated programs on the "University" platform, featuring apps to improve your language skills and expand your expertise.
International Career Opportunities: Explore endless career possibilities within the Minor Hotels group.
Competitive Compensation: Tips included in your paycheck, along with a 13th and 14th-month salary and severance payment (TFR) upon the end of your contract.
Free Parking: Reserved spaces for motorbikes right in front of the hotel.
Free Meals: Access to an employee canteen during working hours.
Uniforms: Provision of uniforms for each employee and complimentary laundry services.
Inclusive Corporate Culture: A culture that values continuous feedback, active listening, and personal growth.
In addition, we have an attention to information, each team member will always be aware of everything about the hotel.
Celebrations and Recognition: Monthly awards for top talent, special events, team-building activities, and memorable celebrations to acknowledge and reward every team member's contribution.
Join Anantara and experience a workplace that values your talent, rewards your dedication, and supports your professional growth.
