Splendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the art of Ligurian living in its purest form.
We are looking for a Reception Manager to join our Front office team.
The ideal candidate is passionate about hospitality and comfortable with challenges. He/She is willing to provide authentic and luxury experiences, demonstrating care, confidence, curiosity and community.
Main duties and responsibilities: Greeting guests and ensuring that they receive an efficient and friendly check-in and check-out Rooming our guests Answering enquiries and providing information about the hotel and local area to guests Organising special requests and communicate with all departments within the hotel to ensure that our guests receive the highest standard of service. Implementing of the Leading Quality Assurance Standards Supporting, training, and supervising front office staff. Supervising workload during shifts. Maintains working relationships and communicates with all departments. Allocate guest rooms according to the reservation requests and guests needs Verifies that accurate room status information is maintained and properly communicated. Resolves guest problems quickly, efficiently, and courteously. Conducts regularly scheduled meetings with the front office team Maximize room revenue and occupancy by reviewing status daily. Ensure implementation of all hotel policies and house rules. Operate all aspects of Front Office computer systems. Ensure answer to all messages and emails in a timely and professional manner. Monitor all V.I.P 's special guests and requests. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and guest feedback on a daily basis. Maintain an organised and comprehensive filing system with all documentation Perform Duty Manager duties and other duties requested by management Requirements At least 5 years of previous professional experience preferably at international level in the same role; Fluent in English and Italian. A third language is required; Knowledge of Hotel Management software Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher) Other requirements: Effective communication, emotional intelligence, adaptability Collaboration: be able and willing to work as a team player Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues Global perspective: treat each other with respect and inclusiveness regardless of position, level or background Benefits Belmond and you: We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 2, Reception Manager Start date: November 2024 with the aim of a continuous collaboration over subsequent seasons at Splendido Mare and a career path. Salary as by CCNL + increase based on seniorirty and skill level, separate payslip for 13°,14° and TFR Monthly welfare incentive based on quality goals + welcome bonus Accomodation in our staff house including breakfast, staff cantine Bus ticket as benefit for the contract period Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages About Belmond: Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace. Location:
Italy, Portofino
Department:
Front Office & Guest Relations
Employment type:
Experience:
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