We are seeking a highly qualified Escrow/Title Processor who excels in delivering exceptional customer service, possesses excellent communication and interpersonal skills, and is committed to surpassing customer closing expectations. The ideal candidate will be well-versed in all aspects of title insurance, real estate processing, and closings, with proficiency in professional phone etiquette, mortgage payoff orders, estoppel letters, surveys, and more.
Responsibilities
Key Duties and Responsibilities: Customer Service & Organizational Skills: Present a professional appearance, voice, and demeanorMust have a friendly, social personality and enjoy a positive workplace atmosphereDemonstrate excellent verbal and written communication with both internal teams and customersExcel in multitasking with exceptional organizational skillsExceed customer closing expectations through excellent communication and interpersonal skillsMaintain strong working relationships with colleagues, customers, lenders, realtors, and underwriters and promptly respond to customer inquiriesEffectively manage tasks related to title processing and closingsPossess strong problem-solving skills, attention to detail, and a natural curiosity with a willingness to learnFacilitate smooth communication between buyers, sellers, lenders, and realtors with a positive demeanorWillingly perform other duties as neededDemonstrate expertise in examining and clearing requirements on Title CommitmentsPerform data entry for title orders and initiate requests for title from the underwriter on new ordersProactively identify and communicate potential roadblocks or issues to customersPerform data entry tasks, assist with post-closing duties, and support closers in fulfilling the closing processProduce closing protection letters, Prelim-ALTA/CDs, and title requirements for lendersOrder surveys, payoffs, lien searches, and other required services to ensure clear titleCoordinate and schedule real estate closings with all involved partiesDemonstrate comprehensive knowledge of title insurance, real estate processing, and closings, including proficiency in professional phone etiquette and the ability to handle tasks such as ordering mortgage payoffs, estoppel letters, surveys, and moreSoftware Experience: Utilize strong computer skills, including proficiency in Adobe Acrobat Standard/Pro, Microsoft Office (Word, Excel), and a 10-key calculatorExperience with QUALIA software is highly desired but not requiredIf you meet these qualifications and are ready to contribute to a dynamic team, we encourage you to apply.
Qualifications
1-3 years of experience with real estate transactions, title processing, title company pre-processor, or as a mortgage loan processor is desiredCollege is an asset but not required; high school diploma or equivalent is a requirementSuperb research, communications, customer service, and analysis skills are desiredProficient computer skills with numerous programs including MS Office is vitalNotary public certification is not required but is an asset Compensation $45,000 - $55,000 yearly
About Ledbetter Law Group
At Ledbetter Law Group we value and protect the culture of our firm. Joining the Ledbetter Law Group team is about more than just clients, documents, and legal work. We value each other and enjoy the people with whom we work.
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