Sherwin-Williams, founded in 1866, is a global leader in paints and coatings industry with $18 billion in sales and 140 manufacturing - distribution centers worldwide.We employ over 60,000 people across all regions embracing and celebrating our diversity.Our people are behind the strength of our success.When you embark on a career at Sherwin-Williams, we invest and support you in life + career + connection.The Color services specialist is accountable for managing the timely support of business goals and objectives for the Product Systems team.You will be responsible for meeting or exceeding the stated requirements for turnaround time on team projects.This position is responsible for implementation, training and support of the Aurora global color system for Industrial Wood/General Industrial facilities, customers and distributors in the EMEAI region.Implement Aurora color matching system at Sherwin-Williams facilities and labs and external customersProvide support and troubleshooting to internal and external customers who will use the Aurora systemProvide support for the Global Blending solution- including training and Help Desk servicesTrain internal and external users on the Aurora system and color matching best practicesContribute to project plans and updates regarding the status of Aurora rollout at facility and customer locationsCreate, update, and translate user guides- leveraging current communication tools including SharePoint and Brand LiveWork with Marketing, Technical and Facilities to accurately configure products according to product specifications and performance requirements as definedProvide day-to-day administrative support in Aurora- including setting up organizations, user accounts, updating user locations, etc.Responsible for timely product configuration in AuroraSupport data validation and data coordination activities for ERP and Aurora wave rolloutsCoordinate with business units, lab and 3rd party vendors for new customer installations- including product, hardware and dispensing equipmentInstall and connect applicable equipment- spectros, dispensers, scales with Aurora systemRely information on software needs and provide recommendations on software features based on voice of customerInteract with data, lab, governance teams, etc.to help close gaps, resolve issues and support customer needs Coordinate continued education training and recommendations on Aurora system and color matching best practices- including videos and other training materialTrain reps on installation and use of AuroraLiaise with the database team to provide feedback to make improvements or changes to color databases in the Aurora system to support General Industrial / Industrial Wood color match needsAssist with feature rollout as needed for newly developed features within the Aurora systemBuild application expertise through assignment on projects and enhancement request6+ years of relevant work experienceBachelor's Degree,Strong communication (written and verbal) and interpersonal skillsProven experience in delivering results while working independently and as part of a team to execute tasks accurately and consistently according to project timelinesExperience in coatings industryColor software knowledge,Training experience,Italian/EnglishFlexibility to travel***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.Please read the guidelines before handing in your applicationAll internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).***
