Queue Flow Management Assistant - Multiple Locations

Adecco Italia s.p.a. is looking for a Queue Flow Management Assistant.
The profile will be working in one of the offices located in Italy (Agrigento, Ancona, Brescia, Bari, Caserta, Foggia, Trieste, Monza, Treviso, Roma) and will be responsible for the following tasks under the supervision of the Line manager:
Develop and maintain updated paper or electronic filing systems.
Provide to applicants a response on the queries received regarding the progress of cases and support the follow-up of complex queries regarding asylum procedures.
Monitor the flow for asylum applicants, ensuring that appointments are respected, only applicants are in the interview area and that visitors have permission to enter the interview area.
Ensure that experts conducting registrations, interviews and other activities in the operating area are informed about the presence of the invited applicants and activities can start on time.
Monitor the progress of activities, facilitating the needs of applicants and making sure that they are present so that all steps of the procedure run smoothly.
Provide general administrative support and assistance when needed.
Perform any other duties in the interest of the service.
Essential:
A secondary education attested by a diploma (EQF 4 or equivalent) and appropriate professional experience.
Previous professional experience in similar tasks of at least 1 year.
Possess a thorough knowledge of MS Office.
Possess fluent level of Italian and English (oral and written).
Advantageous:
Post-secondary education of at least two years in a related field (EQF 5 or equivalent).
Previous experience within an international and multicultural environment.
Request availability for a fixed-term contract until 31.12.2024 (renewable).
Gross monthly salary: 2911€ (B3).
Duty Stations: Territorial Commission of Agrigento, Ancona, Brescia, Bari, Caserta, Foggia, Trieste, Monza, Treviso, Roma.
Titolo di studio: Diploma / Accademia
Lingue conosciute:
Inglese: Comprensione Ottimo
Italiano: Comprensione Ottimo
Competenze: Segreteria - Accoglienza
Disponibilità oraria: Full Time
Patente: B

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