Quality Manager Customer Care Management | Posizione Internazionale

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure qualitatively operational control and to continuously improve customer satisfaction. Your Task You will establish a strategic international quality framework with international quality KPI. Also, you will strategically and continuously develop the skill concept according to customer expectations. You will keep the oversight of quality results/reports, control the results of training/optimization measures, and decide on measures/actions derived from results or to meet the KPI targets. Your Contribution With the responsibility for the international quality framework as well as for the CCM quality and customer survey KPI (such as customer satisfaction, first contact resolution, or contact handling quality), you will play a vital role in shaping the future international standard quality processes at bonprix. Your Environment CCM is transitioning to an international line organization. You will work in an international setting with colleagues from France, Germany, Italy, and Poland. Your Liberties If you have a passion for Customer Service, like flat hierarchies, and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape. J-18808-Ljbffr