Quality Manager, Amazon PARP (Pick up and return points)DESCRIPTION
Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon pick up and returns (PARP) is growing, and we are working to create a world-class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.
The Amazon PARP ACES team is seeking a leader who will be responsible for the quality of delivery and returns for one of our products (Locker, Residential, Counter). The successful candidate will build and maintain strong relationships with internal and external partners - including last mile carriers, technology, supply chain, and customer service. The Quality Process Improvement Manager must be both analytical and creative, seeking out ways to improve customer experience and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.
The Quality Process Improvement Manager will:
Manage strategic relationships with internal and external partnersBecome an expert on delivery operations and drive continuous improvement in performance while the business continues its rapid growthIdentify and execute on opportunities for improving customer experience (incl. driver delivery processes and counter associate operations) and reducing delivery cost through data analysisLead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansionPartner with global Operations Managers to innovate on behalf of the business and develop best practicesReport on monthly and quarterly KPIs and projects to senior leadershipPromote and develop an environment that is receptive and adaptable to business change
We are looking for candidates in: Madrid, London, Milan
Please apply using the English version of your CV.
BASIC QUALIFICATIONS Experience in program management managing multiple stakeholdersExperience in deep diving data for decision making in a structured, data-driven approachA track record of delivering results - improving service while reducing costsAn analytical approach to measuring/optimizing performance, with the ability to apply analytical and statistical problem-solving skillsAbility to influence peers and stakeholders at all levelsHighly tech-literate, with the ability to learn new systems quicklyComfortable with ambiguity and able to manage multiple prioritiesExcellent verbal and written communication skillsKnowledge of SQLDegree in supply chain management, engineering, business management, or other relevant field PREFERRED QUALIFICATIONS Six Sigma or Lean certificationA passion for developing best-in-class customer delivery experienceMBAStrong bias for action, with a willingness to roll up sleeves and get things done
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
#J-18808-Ljbffr