Organization & Culture Eurotranspharma is the leading European transport company 100% dedicated to healthcare products .
In strict compliance with Good Distribution Practices (GDP) , Eurotranspharma distributes health products at controlled temperatures (+2°C/+8°C / +15°C/+25°C) .
Thanks to its connected IT tools, Eurotranspharma ensures last-mile healthcare distribution via a unique network in Europe and a control tower allowing complete traceability from end-to-end.
The company operates on the European market through 48 transport platforms, 6 hubs, 1,200 employees in 10 countries.
Eurotranspharma is part of the Walden Group, an independent family company and major player in logistics and transport in Europe.
Walden is organised around 2 main pillars of expertise: Healthcare, as the European leader for the entire Healthcare & Pharma supply chain with the companies Movianto, Eurotranspharma, and Transpharma International; and Express Transport, as a leading private operator in B2B and B2C transport in France with Ciblex and Relais Colis.
With numerous investments, Walden has developed its own digital branch, Walden Digital, to develop solutions to increase the safety and quality of its subsidiaries' processes.
Walden is present in 16 countries , has more than 6,000 employees , and a turnover of 2.6 billion euros in 2022.
The Walden Group's culture is centred around 5 Core Values: Quality , Client Centricity , Integrity , Innovation and Joy .
At our offices in Milan or Caserta area (Italy) we are currently seeking for an experienced and dynamic Quality Manager Italy .
Location: Milan or Naples area (100% office based).
Scope : Italy.
Reports to: Managing Director, Eurotranspharma Italia.
Main objective The Quality Manager is responsible for setting up and maintaining the Quality Management System for Eurotranspharma (ETP), in Italy.
They will receive the Quality Manual of other European countries where ETP is present and adapt to the local requirements in Italy.
The role reports in dotted line to the Quality & CSR Director GDP Transport, ETP.
Key responsibilities / Results Responsible for managing all quality procedures of the transport network in Italy, ensuring that all distribution activities are carried out in accordance with GDP, and ISO 9001 standards.
To ensure an effective quality management system for GDP activities by following up: deviations, CAPA, complaints, self-inspections, annual checks, ...
Ensuring on the management of authorised activities and the accuracy and quality of records.
Responsible for continuous improvements in the QA department.
Responsible for providing GDP training and guidance, QA and RISK Analyses, as well as to set up training programs, in alignment with other countries where ETP is already present.
To participate to meetings with customers, as well as provide reports to customers and management.
To perform reviews on quality agreements, quality procedures, etc.
and edit Quality Agreement with clients after Audit and CAPA plan.
Responsible for performing regularly 'Quality on the floor' checks, inspections, self-inspections, self-inspection plans and audits and follow them up from A to Z.
To ensure that suppliers and customers are approved; approving any subcontracted activities which may impact on GDP.
To coordinate and promptly perform any recall operations for products.
Responsible for performing administrative releases for clients (if applicable) and return management.
Deciding on the final disposition after discussion with the client of returned, rejected, recalled or falsified products.
Ensuring that relevant GDP related complaints and deviations are handled and dealt with effectively.
Ensuring that self-inspections are performed at appropriate regular intervals following a prearranged programme and necessary corrective measures are put in place.
Keeping appropriate records of any delegated duties.
Ensuring that any additional requirements imposed on certain products by national law are adhered to.
Responsible for applying high ethical standards and professional conduct with clients and with the Healthcare Authorities.
The QM is 24 hours and 7 days a week continuously contactable; they may delegate duties but not responsibilities.
The QM has the responsibility to act safely and environmentally consciously.
Core Values & Culture fit The core values below describe what is important to us as an organization.
They are the blueprint for how we interact with each other, our customers and our community.
Living the values creates a culture that enables us to succeed in everything we do.
We know that our people make us unique.
Our employees are passionate about always putting our customer first.
They have a strong focus on integrity and quality.
And always with a smile!
Our values form the basis for a match with our organizational culture and apply to all our employees: Quality Client Centric; Integrity; Innovation; Joy.
Experience Minimum 8 years of QA-related experience.
The QM should have appropriate training, competence and experience in GDP.
Previous managerial experience as successful people manager.
Skills & competencies Familiarity with Transport Legislation and transport activity in Italy, GDP best practice processes, Quality systems, and tools.
Logistics system knowledge and good understanding of ERP and WMS/TMS systems, as well as other business supporting IT tools.
Hands-on team player with a deep sense of responsibility.
Used at acting quickly and pragmatically, to anticipate and avoid issues, or solve them effectively when they arise.
Quality orientation, reliability and honesty.
Project management ability.
Languages (written and spoken): Italian native; English fluent; French is a plus.
Education Master's degree in a relevant field (Engineering/ Logistics & Transportation/ Economics & business management).
NB: Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition.
We offer If you want to work for an ambitious, dynamic, and international organization, we are the employer for you!
We offer: The opportunity to work in an innovative company investing on continuous improvement and leading towards a more sustainable future; A position in an entrepreneurial environment, with constant new challenges and development prospects, and where you can leave your own foot-print A highly motivated and dynamic team A good salary package.
Together we contribute daily to people's health from our quality awareness 'Making Healing Happen' !
Eurotranspharma/Walden Group is an equal opportunity employer All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in.
Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition.
Eurotranspharma/Walden Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
Eurotranspharma/Walden Group apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with Eurotranspharma/Walden Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Eurotranspharma/Walden Group.
