Title: Customer Project Manager
Location: Rome, Italy
Grade: 10
- Acts as the single point of contact for all order fulfillment issues after order submission; Acts as single point of contact for all installation related activities including logistics and order fulfillment issues_
Key area of responsibility:
- Interfaces with the Scheduling Team to address supplier and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer order; Updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary; Maintains accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery
- Processes and co-ordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery address changes, quantity changes, and desired receipt date (DRD) adjustments; Communicate changes to all down stream processes and monitor impacts
- Communicates changes as necessary and monitors impact; Escalates, as appropriate, any issue that may impact expected revenue recognition
- Maintains the rollout schedule and documents deviations, escalating as appropriate
- Monitors inventory levels and staging activity to assure material will be available to meet customer delivery requirements
- Ensures all order lines are invoice eligible in line with revenue recognition targets
- Own revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposure
- Participation in monthly PYIRO and Revenue Assurance meetings
- Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings
- Balances delivery expectations with delivery capabilities
- Strives to delight customers with existing and innovative techniques
- Drive reactive escalation events that cause a work order to exceed contractual response or resolve time; Analyze defects and implement
- solutions
- Follow global processes and procedures utilizing call management tools and or improvisation
- Proactive engagement with Account Support
- Help develop delivery models that take into account geographical constraints that effect cost and turn around times
- Execute continuous improvement on quality and compliance to processes
- Enters and maintains product sourcing rules and assignment sets, item pricing, and related data
- Works on a diverse scope, which requires analysis within general defined practices
- Monitors inventory levels to assure material will be available to meet customer delivery requirements
- Provides end user help desk support while meeting/exceeding ERP support Standard
- Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately
Basic qualifications:
- Bachelor's degree or equivalent work experience
- Fluent in English
- MS Office proficiency
- Proven clear and concise written and verbal communication skills
- Detail-oriented with the ability to identify potential issues, recommend and implement resolution plans
- Ability to work with multiple personality types and levels of employees; build strong relationships with employees in other offices; team playe