bonprix Italia, parte del Gruppo Otto di Amburgo, è la società specializzata nella vendita a distanza di abbigliamento per donna, uomo, bambino e tessile per la casa. Ha sede a Valdengo (Bi), nell'eccellenza del tessile mondiale. È leader di mercato nel suo settore ed è tra le poche imprese ad avere una vera offerta multicanale: lo storico catalogo per vendita a distanza e internet con una quota in costante crescita. Negli ultimi anni ha rafforzato notevolmente la sua presenza in Italia, merito della sua offerta che concilia stile e convenienza, servizio al cliente e professionalità delle risorse umane. Il motto del Gruppo è "Together we push the limits", ovvero essere uno dei principali attori del mercato lavorando con grande entusiasmo.
**Posizione**:
**This is what your job entails**:
Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world.
We need you to standardize processes and drive innovation!
**Your task**:
You will manage global projects with system reference (e.g. Introduction of contact response system). Your responsibilities include the preparation of decision documents, project control, progress documentation and communication of project status reports. You willindependantly plan your resources and create an international oversight of used systems along our process landscape. You will coordinate the CCM-involvement of international system implementation (ramp-down/ ramp-up) and monitor the CCM system performance and escalate incidents/CCM requirements to the IT-department.
**Your contribution**:
You help to ensure that our major international system-related CCM projects are being implemented on time and within budget, while the stakeholders feel well taken care of.
**Your environment**:
CCM is transitioning to an international line organization.
You will work in an international project setting with colleagues from France, Germany, Italy and Poland.
**Your freedoms**:
If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.
**Requisiti**:
**What you bring along**:
Where bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". Ideally, you also bring the following with you.
**Your education**:
You have successfully completed a study or an apprenticeship with a commercial focus.
**Your experience**:
You are experienced to work in an international project environment and to manage major projects. Your technical/analytical understanding of the customer service systems and your knowledge of customer service processes is an advantage.
**Your skills**:
You have a minimum B2-level English proficiency, an entrepreneurial mindset, holistic thinking, and experience in various project management methodologies (e.g., lean, scrum, waterfall, project scorecard, project plan). You can make decisions based on business cases.
**Your softskills**:
You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. And you have a strong customer focus.
**Altre informazioni**:
Full
- & Parttime Possibility | unlimited contract
- Any questions? We are sure Bettina has the right answer for you._
+49 40 6462 2076
La figura prescelta lavorerà físicamente (2 o 3 giorni minimo in azienda per la business units italiana per il resto della settimana in modalità da remoto) nella sede della nazione in cui vive (Marquette-lez-Lille per la Francia, Valdengo per l'Italia, Lodz per la Polonia), ma lavorerà quotidianamente in inglese a livello internazionale con i colleghi tedeschi, francesi, e polacchi.