Posizione: Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world.
We need you to standardize processes and drive innovation!
You are responsible to establish a unified project portfolio management standard for all national and international CCM programs. You develop and implement standardized project management tools and methods. Also you oversee international projects, coordinate and prioritize them as well as ensuring efficient capacity planning. You act as the interface to project/program boards, providing regular reporting to CCM-Management/C-Level.
With your oversight of national and cross-country projects and initiatives including costs/benefits you ensure our strategic project portfolio planning approach.
If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.
CCM is in the process of transforming from a project organization to an international CCM line organization. You will work in international project settings with colleagues from France, Germany, Italy and Poland.
Where bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". Ideally, you also bring the following with you.
Requisiti:
Your education
You have successfully completed a study or an apprenticeship with a commercial focus.
Your experience:
You are experienced to work in an international project environment. Your understanding of customer care processes and company procedures is an advantage.
Your skills:
Your have a minimum B2-level English proficiency. You are experienced in using project management methodologies (e.g. lean, scrum, waterfall, projectscorecard, project plan...) and you are able to make decisions based on business cases and expected strategic/tactical outcome. Your entrepreneurial and holistic way of thinking and your analytical skills (reporting, data, success criteria for project mgmt...) round off your profile.
Your softskills:
You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. And you have a strong customer focus.
Altre informazioni:
Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now!
Any questions? We are sure Bettina has the right answer for you.
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CV IN ENGLISH!
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