We're looking for you! As Customer Excellence Specialist, you organize and supervise the transport of all orders and ensure that your customers are overall satisfied.
Your RoleHSE and data quality is always at the forefront of the work you do. You act as the customer's front line support by providing information and answering questions while building and maintaining a strong and trustful partnership with customers, suppliers, and colleagues.
Your ResponsibilitiesArrange and supervise the transport of cargoEnsure all systems are kept up to date promptlyMonitor the operational performance of all involved parties and report any issues that may occurReview and ensure that any KPIs agreed with the customer are metParticipate in training to develop yourself and your knowledgeImmediately report problems when they occurExecute the business in line with rates given by ensuring profit maximizationManage GP planningYour Skills and ExperiencesEnglish level advancedGood planning and organization skillsAbility to multitask and be a self-starterGood Reasons to JoinSince 1890, Kuehne+Nagel is committed to shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions. With over 80,000 employees at almost 1,300 locations in over 100 countries, we are one of the world's leading logistics companies. The Italian branch has been active for almost 60 years and counts 32 locations with 1,750 team members partnering with more than 3000 clients. Passion and willingness to be part of a diverse, multicultural, and dynamic team are a must for us! We take care of our people. We commit to creating a work environment where everyone is welcome and diversity, equity, and inclusion are prioritized. Where the full potential of each employee is realized without exception. Where those who look, live, love, communicate, think, and lead differently are sought, appreciated, and valued. Together, we go above and beyond to deliver excellence and innovation to our colleagues, our customers, and the communities we belong. Your plus shapes our future.
What We OfferAccidental coverage (at and outside work)Extra Medical insurance5 extra days of paternity leaveRemote working enhancement for new parents1 day off for volunteering activitiesFree Tax return support (730)Free social welfare consulting (e.g. INPS, disability, pension) 1000+ discount on products and servicesSpecial discount on travels with Interline TurismoFull access to Fitprime for you and your friends: access to +3000 Gyms, pools and sport centersOnline workout (e.g. yoga, mindfulness, cardio) + nutritionistSpeexx, your digital coaching platform for language training, for you and someone of your choiceLots of engagement activities to keep you inspired!
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