We're looking for you!
As Customer Excellence Specialist you organize and supervise the transport of all orders and ensure that your customers are overall satisfied.
** Your Role**: HSE and data quality is always at the forefront of the work you do.
You act as the customer's front line support by providing information and answering questions while building and maintaining a strong and trustful partnership with customers, supplier and colleagues.
** Your Responsibilities**:
- Arrange and supervise the transport of cargo
- Ensure all systems are kept up to date promptly
- Monitor the operational performance of all involved parties and report any issues that may occur
- Review and ensure that any KPIs agreed with the customer are met
- Participate in training to develop yourself and your knowledge
- Immediately report problems when they occur
- Execute the business in line with rates given by ensuring profit maximization
- Manage GP planning
**Your Skills and Experiences**:
- English level advanced
- Good planning and organization skills
- Ability to multitask and be a self-starter
**Good Reasons to Join**: Since 1890, Kuehne+Nagel is committed to shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions.
With over 80,000 employees at almost 1,300 locations in over 100 countries, we are one of the world's leading logistics companies.
The Italian branch is active since almost 60 years and counts 32 locations with 1,750 team members partnering with more than 3000 clients.
Passion and willingness to be part of a diverse, multicultural, and dynamic team are a must to us!
We take care about our people.
We commit to create a work environment where everyone is welcome and diversity, equity and inclusion are prioritized.
Where the full potential of each employee is realized without exception.
Where those who look, live, love, communicate, think, and lead differently are sought, appreciated, and valued.
Together, we go above and beyond to deliver excellence and innovation to our colleagues, our customers, and the communities we belong.
Your plus shapes our future.
WHAT WE OFFER Our benefits are centered around you and your family, our offer is constantly improving: - Accidental coverage (at and outside work) - Extra Medical insurance - 5 extra days of paternity leave - Remote working enhancement for new parents - 1 day off for volunteering activities - Free Tax return support (730) - Free social welfare consulting (e.g.
INPS, disability, pension) 1000+ discount on products and services - Special discount on travels with Interline Turismo - Full access to Fitprime for you and your friends: access to +3000 Gyms, pools and sport centers - Online workout (e.g.
yoga, mindfulness, cardio) + nutritionist - Speexx, your digital coaching platform for language training, for you and someone of your choice - Lots of engagement activities to keep you inspired!
**About Kuehne+Nagel***
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Melania Montella
0039 335 72 39 608