Project Delivery ManagerMilan, ItalyThis is WorldlineWorldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely.
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid.
Our technology powers the growth of millions of businesses across 5 continents.
And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers.
Together, we shape the evolution.The OpportunityThe Project Delivery Manager (PDE) will be responsible for the direction and coordination of the execution phase of a project (between the QA phase and the start of support), including the deployment remotely.The PDE will supervise the installation of the HW/SW products included in the solution, their configuration and test, achieving the acceptance from the customer through the execution of an agreed UAT book.Installation and deployment of our solutions at customer site will be delivered in a consistent and predictable way to keep our business promises, increase customer satisfaction, and reduce subsequent support calls.The PDE will handle multiple aspects of the project delivery activity:Plan and prepare the deployment according to an agreed project planTrack all project deliverables from various participants (Ingenico development team, partners and customer organizations)Remotely executes the UAT (User Acceptance Test)Performance qualification (non-functional)Management of escalations during UATThe successful candidate will work directly with Worldline CSM to ensure that projects will be delivered smoothly from installation to UAT.The position requires minimum 2-4 years of experience in an equivalent position and similar market segment.Day-to-Day ResponsibilitiesProject ManagementEnsures that all delivery activities are executed according to the contract clausesFacilitates information (liaison) transfer between Ingenico development, field and customersManages escalations during the UATProject deploymentEnsures a smooth information flow across all project between actorsTechnical and logistic linkage with the end users and partnersTimeliness and completeness of deliverablesOrchestrates project lifecycleInitial installation of released SW kits from QAFacilitates (as needed) the flow of operational information between end-users and support in case of complex issues during UATSolution E2E configurationExecution of UAT book (User Acceptance Test)Operational qualification (functional, connection with GW, application interoperability inside the terminal, etc.
)Performance qualification (non-functional)Maintain Knowledge of our InstallationsAssures a complete project knowledge transfer to the L2 support team and, if required, to end-user operations, setting the condition for a minimal subsequent involvement of delivery and development teamsWe Are Looking ForWe look for big thinkers.
People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow.
In practice this means:Proven successful working experience in delivery activitiesGood client-facing communication skillsGood written and verbal communication skillsPractical organizational skillsBachelor's Degree in appropriate field of study or equivalent work experienceAccountabilityProject resources planCoordination of deployment teamsSW installed on-timeUAT acceptance test book completed on-timeSuccessful closure of escalations during UATShape the evolution.We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey.
People with passion, can-do attitude and a hunger to learn and grow.
Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society.
And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career.
Wherever you decide to go.
Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.We are proud to be an Equal Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
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