Project Custmoer Service - Project Business Line

Our client is WOLONG GROUP , one of the leading manufacturers of Power Drive System solutions and the world's 3rd largest producer of electric motors. We are looking for a: PROJECT CUSTOMER SERVICE – PROJECT BUSINESS LINE
The resource will collaborate with local Sales to develop new opportunities.
Responsibilities:
Prepare requests for quotation and relevant orders for internal factories and third parties; Transfer customers' order execution procedures to factories' project management teams; Coordinate the whole process flow in project execution; Respond to customers' complaints and escalate issues; Manage technical and commercial change orders; Control project schedule and documents in close cooperation with Factory engineering, PM teams, and local Sales team; Facilitate project closeout reports and project review meetings with customers; Maintain coordination and relationships with third-party local suppliers; Qualifications:
Electrical engineering degree or Industrial engineering degree preferred; Good experience in Electric motors Low and Medium Voltage, as well as Electronic drives; Good knowledge of SAP system, CRM, and Microsoft Office tools; Native in Italian and fluent in English, both oral and written; Spanish, German, or Chinese knowledge will be considered a plus; Ability to manage international projects involving EPC, Engineering, OEM, End Users, and different factories worldwide; Goal-oriented and problem-solving mindset; We offer:
Workplace: Milano (MI) – Città Studi. Candidates based in Florence (FI) will also be considered.
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