Project Custmoer Service – Project Business Line

Our client is WOLONG GROUP, one of the leading manufacturers of Power Drive System solutions and the world's 3rd largest producer of electric motors.
We are looking for a:PROJECT CUSTOMER SERVICE – PROJECT BUSINESS LINEThe resource will collaborate with local Sales to develop new opportunities.Responsibilities:Prepare requests for quotation and relevant orders for internal factories and third parties;Transfer customers' order execution procedures to factories' project management teams;Coordinate the whole process flow in project execution;Respond to customers' complaints and escalate issues;Manage technical and commercial change orders;Control project schedule and documents in close cooperation with Factory engineering, PM teams, and local Sales team;Facilitate project closeout reports and project review meetings with customers;Maintain coordination and relationships with third-party local suppliers;Qualifications:Electrical engineering degree or Industrial engineering degree preferred;Good experience in Electric motors Low and Medium Voltage, as well as Electronic drives;Good knowledge of SAP system, CRM, and Microsoft Office tools;Native in Italian and fluent in English, both oral and written; Spanish, German, or Chinese knowledge will be considered a plus;Ability to manage international projects involving EPC, Engineering, OEM, End Users, and different factories worldwide;Goal-oriented and problem-solving mindset;We offer:Workplace: Milano (MI) – Città Studi.
Candidates based in Florence (FI) will also be considered.
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