Project Custmoer Service – Project Business Line

Our client is WOLONG GROUP, one of the leading manufacturers of Power Drive System solutions and world's 3rd largest producer of electric motors. We are looking for a:
PROJECT CUSTMOER SERVICE – PROJECT BUSINESS LINE The resource will collaborate with local Sales to develop new opportunities.
Responsibilities: Prepare requests of quotation and relevant orders for internal factories and third parties;
Transfer customers order execution procedures to factories project management teams;
Coordinate the whole process flow in a project execution;
Respond to customers' complains and escalating issues;
Manage the technical and commercial change orders;
Control project schedule and documents in close cooperation with Factory engineering and PM teams and local Sales team;
Facilitate project closeout reports and Project review meetings with customers;
Keep coordination and relationship with 3rd party local suppliers;
Qualifications:
Electrical engineering degree or Industrial engineering degree are preferred;
Good experience in Electric motors Low and Medium Voltage, as well as Electronic drives;
Good Knowledge of SAP system, CRM and Microsoft office tools;
Native in Italian and Fluent in English both oral and written; Spanish, German or Chinese knowledge will be considered a plus;
Ability to manage International projects involving EPC, Engineering, OEM, End Users and different factories Worldwide;
Goal-oriented and problem solving mind set;
We offer: Workplace: Milano (MI) – Città Studi. Candidates based in Florence (FI) will also be considered.

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