We're seeking a dynamic technical writer with a knack for product/project management and sharp analytical abilities. This role involves diving into support cases to identify recurring user issues and devising strategies to streamline support requirements through enhancements to both public and internal documentation and troubleshooting guides. In addition to this, the ideal candidate will be adept at prioritizing tasks, collaborating with project managers and developers to gather relevant information, and meticulously updating, reviewing, and publishing documentation.
Heavy on the Technical Writing side with Project Management as well.
• Furthermore, we're looking for someone who can swiftly immerse themselves in our technical product and play a pivotal role in executing previews, establishing demo environments, driving process innovation and learning initiatives, and fostering collaboration across various azure teams to produce comprehensive documentation.
• Disqualifiers: No Experience around technology or technological skills then candidate won't be considered.• Has a basic technological know how of technology and skills around that
• The ideal candidate will be adept at prioritizing tasks, collaborating with project managers and developers to gather relevant information, and meticulously updating, reviewing, and publishing documentation.
• Performance Indicators:
• Identifiable set of key results to achieve in a specific timeline (Example: writing high quality 50 self help discussions for the team or writing) It will be tangible on their performance
Top 3 Hard Skills Required + Years of Experience
1. 3-4 years of experience Technical Writing (Writing support tickets and working with that team)
2. 3-4 years of experience with Analytical experience (identify patterns in these cases)
3. 3-4 Years of experience Project Management Experience
4. 3-4 Years of experience Microsoft suite experience (SQL Databases, MSOffice, PowerPoint, Excel)The target hiring compensation range for this role is the equivalent of $53 to $55 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match.
Typical Day in the Role
• Purpose of the Team:
• Heavy on the Technical Writing side with Project Management as well.
• Furthermore, we're looking for someone who can swiftly immerse themselves in our technical product and play a pivotal role in executing previews, establishing demo environments, driving process innovation and learning initiatives, and fostering collaboration across various azure teams to produce comprehensive documentation.
• Key projects:
• Working with Support team to identify support documentation and support cases. Candidate would drive products with projects in talking to customers, running processes that the team would need to run the business smoothly
• Typical task breakdown and operating rhythm:
• We're seeking a dynamic technical writer with a knack for product/project management and sharp analytical abilities. This role involves diving into support cases to identify recurring user issues and devising strategies to streamline support requirements through enhancements to both public and internal documentation and troubleshooting guides. In addition to this, the ideal candidate will be adept at prioritizing tasks, collaborating with project managers and developers to gather relevant information, and meticulously updating, reviewing, and publishing documentation.Compelling Story & Candidate Value Proposition
• What makes this role interesting? – We're seeking a dynamic technical writer with a knack for product/project management and sharp analytical abilities. This role involves diving into support cases to identify recurring user issues and devising strategies to streamline support requirements through enhancements to both public and internal documentation and troubleshooting guides.
• Unique Selling Points:
• If you are adept technically and go the extra mile than this team would be perfect for them
Candidate Requirements
• Years of Experience Required:
• 3-4 Years of Previous Experience with Technical Writing, Project Management, and Technical Project
• Degrees or certifications required:
• Computer Science background and degree is a huge plus
• Disqualifiers: No Experience around technology or technological skills then candidate won't be considered.
• Best vs. Average:
• All the Must have hard skills.
• Has a basic technological know how of technology and skills around that
• The ideal candidate will be adept at prioritizing tasks, collaborating with project managers and developers to gather relevant information, and meticulously updating, reviewing, and publishing documentation.
• Performance Indicators:
• Identifiable set of key results to achieve in a specific timeline (Example: writing high quality 50 self help discussions for the team or writing) It will be tangible on their performance
Top 3 Hard Skills Required + Years of Experience
1. 3-4 years of experience Technical Writing (Writing support tickets and working with that team)
2. 3-4 years of experience with Analytical experience (identify patterns in these cases)
3. 3-4 Years of experience Project Management Experience
4. 3-4 Years of experience Microsoft suite experience (SQL Databases, MSOffice, PowerPoint, Excel)
Hard Skills Assessments
• Expected Dates that Hard Skills Assessments will be scheduled: ASAP
• Hard Skills Assessment Process: 30 Minute per HSA and no more than 2 HSA's per person; 3 people will be interviewing and that will be rotating.
• Required Candidate Preparation: Resume Reviewal and experiences with being a good fit based off the job description (technical writings, etc).
The target hiring compensation range for this role is the equivalent of $47.93 to $53.26 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match.
Client DescriptionOur client is a large technology company based in Redmond, Washington with a mission to empower every person and every organization on the planet to achieve more. They develop computer software, consumer electronics, personal computers, and related services. This company enables digital transformation for the era of an intelligent cloud and an intelligent edge.
Working here, you will be part of a company that values:
Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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