Program Manager, New Sellers Success, Latam 3P SXAre you looking for a new challenge in a fast-paced, innovative company?
Come make history in Amazon's Brazil team!
We are looking for a talented Program Manager for Amazon Marketplace to support the Seller Experience and Seller Performance areas.
Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online.
Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace.
Sellers are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices.
Key Job ResponsibilitiesAs a Program Manager, you will be responsible for surfacing Trustbusters and driving solutions by building collaborative relationships with various business and program teams.
The Program Manager will work closely with various stakeholders to drive strategic operational initiatives that will have a positive impact on our Sellers.
You will review performance on key performance metrics, facilitate programmatic input, and ensure accountability for strategic and tactical initiatives.
The key responsibilities for this role include:
Creating goals and related metrics, tracking progress, adjusting and iterating based on Seller feedback and initiative performance.Identifying and analyzing data on a frequent basis to isolate issues, exploring solutions with local and global teams, and implementing process improvements.Setting up mechanisms to receive regular Seller feedback; driving insights on pain points.Driving adoption of seller-facing tools and programs that drive long-term benefit.Leading and articulating root-cause analysis based on data and linking to specific improvement areas.Incorporating best practices and lessons learned from other geographies or local competitors to define best-in-class customer experience. About the TeamInclusive and Diverse: We embrace our differences.
Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, reminding members to seek diverse perspectives, learn and be curious, and earn trust.
Work-Life Balance: We believe striking the balance between personal and professional life is critical to lifelong fulfillment.
We offer flexibility in working hours so you can find your own balance.
Mentorship & Career Growth: We believe supporting new members is critical for team-wide success.
We celebrate knowledge sharing and mentorship.
We strive to assign projects based on what will help each team member develop into a better-rounded professional.
BASIC QUALIFICATIONSExperience building, executing, and scaling cross-functional marketing programs.Experience using customer research, hard data, and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs.Experience using data and metrics to measure impact and determine improvements.Experience using Microsoft Excel to manipulate and analyze data.Bachelor's degree. PREFERRED QUALIFICATIONSExperience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.)
for targeting, segmentation, reporting for demand generation.Fluent in Business-level English, both written and oral. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
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Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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