Program Manager and Quality Manager for USPTO IT Support
Annapolis, Maryland, United States | Full-time
Program Manager and Quality Manager for USPTO IT Support
Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking a Program Manager and a Quality Manager for a long-term contract with the US Patent and Trademark Office (USPTO).
Personnel must possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work).
Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another person's perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests of the USPTO and convince others by making valid and relevant points in a professional manner.
Excellent written communication skills includes ensuring text is accurate and is expressed in clear, straightforward manner.
P ersonnel must possess administrative and project management skills.
The USPTO uses Microsoft Project Professional for all project management needs and Microsoft SharePoint for documentation version control and repository needs.
Staff should be skilled with these tools to electronically update project plans and upload documentsto our EMS.
Program Manager
The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services.
USPTO's preferred minimum qualifications for this position includes the following:
(1) Eight (8) years or more demonstrated experience in the field or in a managerial related area in which he or she has experience in planning, setting deadlines, leading and directing the work to others, monitoring project completion, as well as allocating people and resources to individual team/task order.
Quality Manager
The Quality Manager must have demonstrated the ability to manage a program similar in size and complexity as the EUS.
USPTO's preferred minimum qualifications for this position includes the following:
(1) Eight (8) years or more demonstrated experience in the field or in a managerial related area in which he or she has experience in managing SLA, quality policies, procedures, processes, programs, and practices, to assure that the team of continuous performance to meet customer requirements.
Areas of IT Support for the USPTO:
1.
Desktop Deployments and Moves
2.
Desktop Field Support
3.
Warehouse Operations Support
5.
Technical Writing / Document Development
6.
Test & Evaluation Hardware Support
7.
Security Operations & Enterprise Monitoring
8.
Release Control Branch Support
9.
Network Operations & Maintenance
10.
Network Cabling
11.
Collaboration Services and Support
12.
Authorization & Assessment (A&A)
13.
Remote Site End User Support
14.
Electronic Business Center Support
15.
Future Requirements
Job Application Instructions:
Compensation:
Compensation will be commensurate with experience and minimum salary requirements.