DescriptionJoin Familylinks as a Program Manager!As the Program Manager, you will play a critical role in setting and overseeing the day-to-day operations of our residential homes.
You will supervise and guide our Direct Support Professionals, ensuring that every adolescent in our care is treated with dignity and respect along with providing trauma-informed care.
Your leadership and guidance will be key to maintaining a safe and secure environment, ensuring accurate and timely documentation, and meeting the unique needs of each resident.About Familylinks:For over six decades, Familylinks has served the diverse communities of Western Pennsylvania.
Last year alone, we supported over 9,000 people of all ages, backgrounds, and beliefs.
Our mission is to positively impact lives through integrated community, behavioral, and social programs.
We seek dedicated and passionate individuals to help us continue making a difference.
Familylinks offers family-centered services in Behavioral Health, Service Coordination, Youth and Family, and Aging Services.What perks does Familylinks offer?Opportunity for low to no cost medical insuranceFree Dental/Vision InsuranceGenerous PTOPaid Holidays, Clearances, and TrainingEmployee Recognition ProgramEmployee Referral ProgramTuition Reimbursement and Eligibility for Student Loan ForgivenessOptional 403(b) Retirement Plan w/ Employer MatchCareer Advancement OpportunitiesProgram Manager Responsibilities:Provide overall leadership in the development and implementation of a therapeutic environment appropriate to at-risk population, according to individual child and family needs, agency policies, and external requirements.Ensure program operation in accordance with applicable licensing, regulatory, and contractual requirements.Establish a process of quality review and initiates actions to maintain and/or improve quality of service.
Implements plans to improve program quality in addition to periodic review of program operation and development.Oversee the completion of all service components that are accurate, strength-based, and culturally competent, within prescribed timeframes and throughout the client's service involvement.Oversee the completion of timely, accurate, and professional written and verbal documentation of all service and program operations.Actively participate in the development and implementation of appropriate client and program outcome processes.
Produces and/or reports on statistical and/or client outcome indicator reports and focuses on program and/or client activities as to achieve established program and client outcome goals.Daily supervision, training, and development of staff to meet agency, program, and regulatory standards.Establish and maintain positive working relationships with external environment.Ensure compliance with health and safety procedures and supervises staff accordingly.Attend all meetings, supervisions, and trainings as assigned.Program Manager Requirements:Bachelor's degree in Mental Health, Counseling or Social Work.
Master's degree preferred.2+ years of working with transition-age youth.2+ years of experience supervising staff.A valid driver's license along with access to a vehicle.Management of work processes along with strong computer skills for documentation purposes.Ability to be flexible especially with scheduling and to perform and prioritize multiple functions and tasks.On-Call responsibilities.Schedule may require working evenings, weekends, holidays, and overtime, as required.Computer knowledge and strong communication skills.Ability to handle confidential information and HIPAA guidelines.Familylinks takes pride in its status as an Equal Opportunity Employer.
Our policies, applicable to both current team members and prospective candidates, prohibit discrimination based on race, color, religious creed, disability, ancestry, national origin, age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status.
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