Professional Services Engineer EMEA (Based in Milan, Italy)
Professional Services (PS) Engineers operate as the leading technical force of the Regional Field Support Organization, responsible for low-level design, deployment, and advanced technical consulting of the entire Radware solutions portfolio. PS Engineers work in front of customers, leading Radware solution implementation and support on customer premises (on-premises or remotely).
PS Engineers cooperate with Pre-sales, Sales, Product Management, R&D, and Global support teams inside Radware to implement solutions according to customer requirements and needs.
In this role, the PS Engineer will work from home and visit customers on-site.
Responsibilities:
Coordination of technical solutions with Pre-Sale Engineers
Deep understanding of customer requirements and customizations
Creation of solutions with detailed technical design and documentation – SoW, LLD, ATP
Solution implementation according to agreed schedule and timelines
Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D teams, if needed)
Conduct technical workshops and consulting with customers and partners
Establish and maintain strong working relationships with key internal and customer personnel to work effectively
Requirements:
At least 3 years of industry-relevant integration work experience (Networking and Security)
Customer orientation and on-site support experience
Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching/load balancing
Knowledge of firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec
Hands-on experience with Cisco, Juniper, and virtualization products (VMware, KVM)
Good knowledge of the Linux environment and script writing skills in at least one of the following: Bash, Perl, Python
Strong analytical and troubleshooting abilities - complex problems debugging and resolution
Communication and interpersonal skills – written and verbal
The role requires frequent traveling locally and abroad
Fluent English communication – written and verbal
Willingness to travel up to 50%
Advantages:
Familiarity with Radware products (preferred), or other Application Delivery products/solutions
Familiarity with DoS attack mitigation solutions
Multi-language ability (English fluency is a must-have and French fluency is a strong advantage)
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