Job Description - Professional Services Engineer EMEA (Based in Milan, Italy) Professional Services (PS) Engineers operate as the leading technical force of the Regional Field Support Organization, responsible for low-level design, deployment, and advanced technical consulting of the entire Radware solutions portfolio.
PS Engineers work directly with customers, leading Radware solution implementation and support on customer premises (either on-site or remotely).
PS Engineers cooperate with Pre-sales, Sales, Product Management, R&D, and Global support teams inside Radware to implement solutions according to customer requirements and needs.
In this role, the PS Engineer will work from home and visit customers on-site.
Responsibilities: Coordination of technical solutions with Pre-Sale Engineers Deep understanding of customer requirements and customizations Creation of solutions with detailed technical design and documentation – SoW, LLD, ATP Solution implementation according to agreed schedule and timelines Troubleshooting and resolution of technical issues during implementation (interaction with back-office and R&D teams, if needed) Conduct technical workshops and consulting with customers and partners Establish and maintain strong working relationships with key internal and customer personnel to work effectively Requirements: At least 3 years of industry-relevant integration work experience (Networking and Security) Customer orientation and on-site support experience Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching/load balancing Knowledge of firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec Hands-on experience with Cisco, Juniper, and virtualization products (VMware, KVM) Good knowledge of Linux environment and script writing skills in at least one of the following: Bash, Perl, Python Strong analytical and troubleshooting abilities - complex problem debugging and resolution Communication and interpersonal skills – written and verbal The role requires frequent traveling locally and abroad Fluent English communication – written and verbal Willingness to travel up to 50% Advantages: Familiarity with Radware products (preferred), or other Application Delivery products/solutions Familiarity with DoS attack mitigation solutions Multi-language ability (English fluency is a must-have, and French fluency is a strong advantage) Primary Location Milan, Italy
Job Applications / Systems Engineering
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