Product Scientific Specialist

Your Mission
Contribute to customer's satisfaction timely managing complaints and inquires coming from the market, in accordance with the procedures, providing customer support for solving the product's issue and serving as a technical-scientific reference for internal-external interlocutors.
**Main Responsibilities**:
- Your Contributions**Qualifications Experience Personal Strengths Mobility**:
- You- Education- Master's Degree.
University degree or certificate in healthcare-related field required- Specialization- Biomedical or chemistry- ExperiencePrevious experience with IVD Customer Care, Product Support and/or Service desired but not exclusive.
Proven track records in a similar position, supported by management and customer references if available.
Successful engagement with customers, specifically key stakeholders and lab staff if any.
IVD Products and industry knowledge (preferred).
Experience and process skills of the business functions service delivery (preferred).
- Technical CompetenciesIn Vitro Diagnostic technical experience (not only in a Customer Care role but also in a Quality Control role, Application Specialist role or similar) within a Life Science company is desired.
Excellent experience in use of analytical tools and software.
Working knowledge of MS Office.
- Skills- Languages- Proficiency in written and spoken English required, bilingual English/Spanish/French or German skills preferred- Travel Availability- Yes- Relocation Availability- Not required- Training RequiredInduction Program Once Hired
**Benefits**:
- We Offer YouAs for Company Policy