Vertiv is looking for a Product Quality Engineer (Thermal) located in Tognana, Italy ! About Us:
Vertiv brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network.
Our new colleague will drive product field quality improvements, provide direction and support for implementation and continued use of tools and methods utilized in the improvement of system reliability. Will lead implementation and apply advanced quality processes, methods and tools for all new product development programs. Will develop and report critical product metrics for warranty and reliability tracking and projections, also effectively work across all product development areas in the company to drive and sustain a strong quality culture across the overall organization. Lead, coordinate and support multiple quality improvement projects across various departmental areas, driving short term and long term, sustainable corrective actions to address product and process issues.
What your average work day will look like?
Determine the data driven top customer field issues list, verify an owner is assigned and status is reported weekly. Lead cross-functional teams to implement corrective actions through problem solving process. Evaluate completed corrective actions and ensure effectiveness of actions. Recommend appropriate remedial activities. Visit customers to proactively see installations and document improvement needs. Visit customers to understand the nature of the issue and get definite corrective action initiated in the organization. Track shipments of new products, Pareto and report issues and assist in assigning ownership to the problems. Support product transfer process and assist with product audit feedback and early field issue reporting. Present reports to organization regarding Quality performance. Present status updates on various quality initiatives to business management. Develop 8D and Customer reports on reported issues. Communicate internally and externally on outcomes of investigations. Work with internal teams, including Engineering, Service, Manufacturing/Operations, Sales, Offering Management, and Supplier Quality to resolve quality issues impacting customers. Execute Quality Engineering responsibilities on New Product Development projects, participating on New Product Development Process (NPDP) teams, tracking issues, and ensuring effective resolution. Ensure risk management plans are in place when issues are identified. Create analytic reporting around warranty data for America's LOB using Excel, SQL, and Power BI. Support Warranty administration as needed. What do we need from you?
BA or BS or equivalent experience. Engineering or Technical Field. At least 3 years of professional engineering quality related experience. What will make you successful?
Excellent communication skills, both written and verbal. Excellent organizational, analytical and interpersonal skills. Ability to work and multi-task in a fast-paced environment. Proficient in data analysis; ability to develop performance metrics and goals based on product and process data. Generate and present reports using Excel, PowerPoint and Vertiv system applications. Direct and relative experience conducting Root Causes and Correct Actions using 8D problem solving or similar techniques. Knowledge of Failure Modes and Effects Analysis (FMEA). Process evaluation and capability analysis - Six Sigma (DMAIC) experience a plus. Knowledge in electrical, mechanical and firmware design and development, reliability and test validation. Experience in product development cycle processes including production release, supplier qualification requirements, production qualification/validation processes and production testing. Don't miss out on this exciting opportunity to be part of a dynamic team! Apply now!
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