The Product Owner (PO), working as Customer Journey Expert in an Agile organization, has end-to-end responsibility for the development, management, harmonization, and phasing out of the product personal loans and related new product features focusing on distinctive customer experience, profitability, and effective cost management E2E. The PO is in charge of setting priorities, managing internal and external stakeholders, solving impediments, and helping squad members in their day-to-day activities. In addition, the PO is accountable for managing and delivering internal reports, optimizing performance, reducing product inefficiencies, and identifying and closing relative gaps.
This position requires an overall strategic view, excellent leadership and communication skills, a problem-solving and data-driven approach, an orientation to detail and process, the ability to work and maintain composure under tight deadlines, advanced expertise in digital onboarding, as well as knowledge about usability/user experience principles and best practices.
This position also demands the ability to work collaboratively in multi-functional teams and across teams.
Key Responsibilities:
Manage a cross-functional team in Agile Way of Working and set up, prepare, and manage all the team ceremonies (sprint planning, daily stand-up, backlog refinement, retrospective); Manage the Product Backlog and build the product roadmap, identifying the top priorities to develop the best and most attractive product proposition; Define the product strategy in collaboration with Chapter Lead and Tribe Lead; set up the action plan and guide the execution of the strategy, ensuring that the strategic priorities are met; Promote a digital and mobile-first mindset aiming at effortless consumer lending, both for our customers and for ING; Capture market momentum by constantly monitoring and analyzing market and competitors; Continually assess the performance of the personal loan products range, the regulatory landscape, and external market trends and competitor developments to ensure the customer proposition is as effective as possible; Fully accountable for delivery of product revenue, profit, and product-related customer satisfaction; Define, document, and agree with key stakeholders on a product plan that identifies: the market landscape, product scope and performance, objectives and strategy, and the customer experience; Create and own market requirements specifications and business cases for the product; Plan and constantly monitor the execution of the tech/IT delivery related to the product; Help the squad analyze and define business process flows to draft functional documents based on analysis and collected requirements, supporting users in requirements definitions, identifying impacted areas and processes, and finally executing tests; Accountable for product lifecycle management, including product performance management, product marketing, and product innovation; Responsible for the Run/Change budget assigned to the squad. Minimum Requirements:
Master's degree, postgraduate, or equivalent background in Economics, Management Engineering, or similar is desirable; Well-developed communication and interpersonal skills, with the ability to produce clear and concise presentations, papers, user stories, and interact directly with top management and senior colleagues; Strong inter-personal skills, network building, and stakeholder management; 5+ years work experience in Product Management/Project Management building in Consumer Lending business development; An understanding of the Financial market is needed, including benchmark and competitors overview; Solid experience of working autonomously in a dynamic, international, and collaborative environment, identifying new potential business opportunities and improvements; Creative problem solver - able to identify real obstacles and viable solutions; Strong analytical capabilities and experience of monitoring and tracking financial performance and working with data; Ability to lead complex projects and work effectively across functions while managing stakeholders and governance requirements; Advanced MS Office knowledge (i.e., Excel and PowerPoint); Fluent in English, both written and spoken. Soft Skills:
Digital and "BE FIRST" mindset Strong problem-solving and analytical skills Professional expertise/market focus Strategic Vision Initiative Teamwork Multitasking Duration: Permanent
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