Product Owner - Omnichannel

Job Description You will be in charge of: The Voicebot and Chatbot roadmap Stimulate the innovation and evolution of these modules (collect queries from the market, provide developers with instructions about the new features to be implemented, etc...) Support Project Managers to analyze customers' needs and to implement our solution into the customer's infrastructure Liaise with our platform providers and technical partners to troubleshoot any issue Writing and reviewing documentation about Voicebot and Chatbot features Train the internal team on these modules Leverage synergies across TuoTempo's modules  Qualifications We're searching for someone with a broad understanding of contact center sector who: A bachelor degree (preferably Computer engineering or mathematics or related field) At least 1 years of professional experience as a Product Owner / Product Manager / Project Manager Has worked with AI on complex projects  Is familiar with conversational user interfaces  Has experience in hosted telephony and VoIP / SIP (Asterisk, Free PBX and the market standard software for telephony) Has worked with Twilio or similar solutions Has worked with Meta for Business Suite Has excellent communication skills and is able to communicate complex topics to any audience  Can build trust both within our organization and with customers  Is proactive, focused and consistent  Is fluent in English  Able to effectively manage Italian conversations with the development team Any other language is a plus Additional Information Recruitment process An interview with a member of the HR team to get to know you and understand your interests and motivation; An interview with the hiring manager that includes a practical exercise; A final interview with the hiring manager and the VP of Product; Offer We offer: A dynamic and informal work environment that values all employees Share options plan after 6 months of effective work with us Full Remote work with the possibility of coming to our offices in Bologna/Barcelona, as you prefer!? Ticket Restaurant (8 Euros/day) Additional day off for your birthday ? Metasalute - Health Insurance ?Ifeel access - mental wellbeing platform A close-knit team of professionals, willing to share their expertise.