Product Manager Intern

Vodafone Internship Program is a development path dedicated to both Bachelor and Master's students, which allows you to spend 6 months of as an active member in one of our teams.
After this experience, you will be able to relay complex information in a simple, clear and concise way to senior management. You will gain independence in performing the tasks assigned, setting priorities and achieving your goals. It includes also the opportunity to work on a project that could be the topic of your final dissertation.





Role Purpose: in this role, you will be part of the SoHo & SME Marketing Team as Product Manager Intern and focused on micro-business customer base (companies with up to 9 employees) with the main objective to maintain and grow the value of mobile and fixed customer base (convergent customers).





Key accountabilities and decision ownership: Support in the definition of the strategy to retain our customer base, in terms of outbound and inbound campaigns, including pricing definition Support in customer base and deact analyses, for identifying useful insights for reaching commercial targets, such as churn and outflow Support in the continuous improvement and definition of the commercial offer, along with the processes related to the customer experience Core competencies, knowledge and experience: Analytical thinking and problem solving attitude Strong attitude to complexity management Collaboration Proactivity Stakeholder management Project Management Must have technical / professional qualifications: University Degree or equivalent Excellent use of Excel Good understanding of services industry, where knowledge of TLC/ICT is a plus Basic use of SAS is a plus Key performance indicators: Churn Convergent (%) Outflow (€k) Customer Base Management (€k), which is the spending dedicated to keep the customer base with Prevention/Retention/Upsell/Xsell initiatives NPS






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