col-wideJob Description:
Vodafone Internship Program
is a development path dedicated to both Bachelor and Master's students, which allows you to spend 6 months of as an active member in one of our teams.
After this experience, you will be able to relay complex information in a simple, clear and concise way to senior management. You will gain independence in performing the tasks assigned, setting priorities and achieving your goals. It includes also the opportunity to work on a project that could be the topic of your final dissertation.
Role Purpose:
in this role, you will be part of the SoHo & SME Marketing Team as Product Manager Intern and focused on micro-business customer base (companies with up to 9 employees) with the main objective to maintain and grow the value of mobile and fixed customer base (convergent customers).
Key accountabilities and decision ownership:
• Support in the definition of the strategy to retain our customer base, in terms of outbound and inbound campaigns, including pricing definition
• Support in customer base and deact analyses, for identifying useful insights for reaching commercial targets, such as churn and outflow
• Support in the continuous improvement and definition of the commercial offer, along with the processes related to the customer experience
Core competencies, knowledge and experience:
• Analytical thinking and problem solving attitude
• Strong attitude to complexity management
• Collaboration
• Proactivity
• Stakeholder management
• Project Management
Must have technical / professional qualifications:
• University Degree or equivalent
• Excellent use of Excel
• Good understanding of services industry, where knowledge of TLC/ICT is a plus
• Basic use of SAS is a plus
Key performance indicators:
• Churn Convergent (%)
• Outflow (€k)
• Customer Base Management (€k), which is the spending dedicated to keep the customer base with Prevention/Retention/Upsell/Xsell initiatives
• NPS