Product Manager Intern

This is a development path dedicated to both Bachelor and Master's students, which allows you to spend 6 months as an active member in one of our teams.After this experience, you will be able to relay complex information in a simple, clear, and concise way to senior management.
You will gain independence in performing the tasks assigned, setting priorities, and achieving your goals.
It also includes the opportunity to work on a project that could be the topic of your final dissertation.Role Purpose:In this role, you will be part of the SoHo SME Marketing Team as a Product Manager Intern, focused on the micro-business customer base (companies with up to 9 employees) with the main objective to maintain and grow the value of the mobile and fixed customer base (convergent customers).Key Accountabilities and Decision Ownership:• Support in the definition of the strategy to retain our customer base, in terms of outbound and inbound campaigns, including pricing definition.• Support in customer base and deactivation analyses, for identifying useful insights for reaching commercial targets, such as churn and outflow.• Support in the continuous improvement and definition of the commercial offer, along with the processes related to the customer experience.Core Competencies, Knowledge, and Experience:• Analytical thinking and problem-solving attitude.• Strong attitude to complexity management.• Collaboration.• Proactivity.• Stakeholder management.• Project management.Must Have Technical / Professional Qualifications:• University Degree or equivalent.• Excellent use of Excel.• Good understanding of the services industry, where knowledge of TLC/ICT is a plus.• Basic use of SAS is a plus.Key Performance Indicators:• Churn Convergent (%).• Outflow (€k).• Customer Base Management (€k), which is the spending dedicated to keep the customer base with Prevention/Retention/Upsell/Cross-sell initiatives.• NPS.
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