Ready to elevate the creativity of our brands and deliver an outstanding customer experience?_
- At Fedrigoni, we have a strong ambition to amaze the world - by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly.
We want to reinvent the boundaries of what our industry can do._
- We're empowered to make that happen.
Taking responsibility.
Taking ownership.
Taking risks.
Yes, the journey can be challenging, yet we are supported and empowered to perform.
We are trusted to be accountable and responsible for our decisions.
Everyone gets to push their potential to the full._
- At Fedrigoni you will discover extraordinary* every day._
The role designed for you:
In the role of Product Manager & Customer Support Specialist, you will be part of the Project and Product Management Team of èClose, the division that develops a revolutionary solution made with eco-compatible thermoformed cellulose, which allows the creation of secondary packaging typically made of disposable plastic (e.g.
three-dimensional interiors for boxes and cases of perfumes, creams, etc.).
This paper solution allows to respond to the innovation and sustainability needs of brands, especially luxury ones.
In particular:
- You will collaborate with customers (in partnership with the commercial team) to understand their needs and specific requirements of their product requests', in order to design new bespoke products and related technical data sheets
- You will manage customer requests, understanding technical feasibility and production timing, as well as developing related offers and quotations.
- You will enter orders on SAP
- You will be responsible for planning and defining the timeline of product development up to sampling
- You will work closely with the Production Team and the Technical Office to ensure the correct creation of bespoke products.
- You will support in the management of claims, in collaboration with the Quality Control Office
- You will conduct market research and trend analysis to identify product development opportunities.
The attitudes and skills we're looking for:
- You have a Degree in management engineering, Economy, or related fields
- You have previous experience in product development offices (paper industry or thermoformed sector will be a plus) or you have experience in customer service for customized products
- You have a strong customer orientation and ability to cooperate across departments
- You are able to work under pressure and on different projects, prioritizing tasks and customers' needs
- You are an High energy person, with a teamworking approach & excellent communication and people skill
- You are creative, pro-active, highly motivated, and goal-oriented person
- You are fluent in Italian and English; French will be considered a plus
What you can expect from our selection process:
Interview with HRBP Sales & Marketing, and the Product Manager.
Based in: Verona, Italy
Ready to start your new exciting journey with us?
Come Discover Extraordinary* Every Day.
We are happy to make any reasonable adjustments to the recruitment process to accommodate your needs.
We are committed to ensuring that every person feels connected, that their uniqueness is valued and celebrated and that everyone feels that they belong.
This is why providing our people with a flexible and welcoming work environment is one of our top priorities.
Learn more about life at Fedrigoni: