col-wideJob Description:
bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale. Fondata nel 1986 come rivenditore di cataloghi ad Amburgo, in Germania, bonprix impiega oggi circa 2.500 persone in tutto il mondo. Circa 12 milioni di clienti attivi in oltre 25 Paesi acquistano abbigliamento e accessori per donna, uomo e bambino, nonché prodotti per la casa e l'abitare, principalmente nei negozi online e nelle app di bonprix. Come marchio verticale di moda, bonprix vende esclusivamente la propria moda con un eccellente rapporto qualità-prezzo. Nell'anno fiscale 2023/24 (29 febbraio 2024), il Gruppo bonprix ha generato un fatturato di 1,52 miliardi di euro, diventando così una delle aziende più performanti dell'Otto Group. In Germania, www.bonprix.de è uno dei negozi online con i maggiori incassi e si colloca al quarto posto tra i negozi online con la moda come segmento di prodotto principale.*
*Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail Institute/ecommerceDB
This is what your job entails:
Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation!
Your task:
You will develop and implement international process management standards, optimize procedures, and validate business cases to improve customer satisfaction as well as in-house and service provider quality. You will establish process control, define KPIs, and integrate the 'voice of the customer'.
Your contribution:
You will improve the customer journey by aligning and changing international process standards while managing to keep a balance between process, costs and impact on customers.
Your environment:
CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland.
Your freedoms:
If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape. Could be changed to:You will improve the customer journey by aligning and changing international process standards while managing to keep a balance between process, costs and impact on customers.
What you bring along:
Where bonprix is, lies in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". Ideally, you also bring the following with you:
Your education:
You have successfully completed a study or an apprenticeship with a commercial focus.
Your experience:
You are proficient in process management, optimization methods, and are familiar with customer care processes. Furthermore you have a good understanding of KPIs and interdependencies. Also you are skilled in root cause analysis and deriving improvement options.
Your skills:
Your have a minimum B2-level English proficiency and very good project management skills. You have an entrepreneurial mindset, holistic thinking and you are a solution-focused team player with a focus on quality.
Your softskills:
You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. And you have a strong customer/user focus.
Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now!
Full- & Part-time Possibility | unlimited contract
Any questions? We are sure Bettina has the right answer for you.
+49 40 6462 2076
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La seguente posizione è stata aperta in Italia, Francia, Polonia. La candidatura verrà gestita dalla Casa Madre. CV in inglese!
La figura prescelta lavorerà in modalità ibrida quotidianamente in inglese a livello internazionale con i/le colleghe tedeschi, francesi, e polacchi.
