Acts as a portfolio-level problem solver, working across multiple product teams to design, test, and deliver best in class solutions, perform business/software analysis. Serves as an engineering culture advocate by educating self and others, positively influencing the engineering community and role modeling standards of excellence.
RESPONSIBILITIES: Software Development – Own development of the most complex existing and new software by analyzing and identifying areas for modification and improvement within assigned product team. Develop software that is fast, secure and reliable to meet defined requirements.Design and Conceptualization – Lead a collaborative solution design process by gathering input across all product portfolios to define a design system that is viable and scalable, and which strengthens the brand. Lead a cross-portfolio, multidisciplinary team that contributes to the evolution of the solution.Technical Developments Recommendation – Provide subject matter expertise recommendations more complex or innovative technical developments to improve quality of the software and solutions to better meet users and/or business, performance, quality needs.Software Roadmap – Own end-to-end road map of portfolio level capabilities to facilitate software development and ensure the development work is prioritized in line with business requirements.Work Scheduling and Allocation – Develop medium- or long-term work schedules that enable the organization to achieve its business goals. Involves coordinating across multiple teams.Program/Portfolio Management Support – Contribute to the management of a portfolio of programs while reporting to and in partnership with senior employees.Functional/Technical Requirements – Elicit complex functional requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.Technical Persistence Layer/Legacy Database Design/Development – Lead design of complex database resources and provide physical modeling and design services to tune database solutions for optimum performance across multiple programs/domains.Data Architecture – Drive design, implementation, and evolution of robust and effectively aligned architecture solutions that operate in the cross-product/domain ecosystem.Database Specifications – Approve database specifications, ensuring all agreed standards and protocols are followed and data integrity is preserved.Information Security – Lead in detecting and analyzing cybersecurity incidents including attacks, breaches, and identified vulnerabilities and remediate any security gaps in line with the security incident management procedure.BEHAVIORAL COMPETENCIES: Tech Savvy – Anticipates and adopts innovations in business-building digital and technology applications. For example, ensures that the team has adequate resources to invest in technology advancements and the training to use them well. Deploys some new technologies to enhance effectiveness of the group and business.Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.Courage – Steps up to address difficult issues, saying what needs to be said. For example, shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.Decision Quality – Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.Customer Focus – Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.TECHNICAL SKILLS: Deep technical background. Knowledge of loyalty technologies is a plus.The Adobe stack to provide technical oversight and governance:Real-Time CDPJourney OptimizerExperience ManagerTargetAudience ManagerAnalyticsModern technologies:Kotlin, Java, Spring Boot, AngularEvent-based architecture; Kafka, RabbitMQDatabase technologies; Document & RDMSModern practices; micro services, test driven development, CI/CD, application scalability and reliabilityCloud native architecture; Microsoft Azure, Kubernetes, Tanzu Application PlatformBuilding custom software solutionsPlanning and managing resources to deliver predetermined objectivesLeading teams of contractors in an onshore/offshore engagementMentoring and growing the careers of software engineersTrack record of elevating the Operational and Engineering excellence barQUALIFICATIONS: General Education – Bachelor's Degree or Equivalent Level PreferredGeneral Experience – Experience enables job holder to deal with the majority of situations and to advise others (6 to 10 years)Managerial Experience – Experience of general supervision of more junior colleagues (7 to 12 months)
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