Prc Ambassador

PRC Ambassador is responsible for mantaining proper relations with conducted customers. Closely works with Travel Industry Marketing and Fondaco Store Operations teams, in order to create a smooth welcoming for conducted customers visiting the store and contributing to grant them an unforgettable experience at Fondaco dei Tedeschi.
MAIN TASKS:
-Maintain and develop the relations with conducted customers
-Welcome conducted customers
-Perform briefing session for conducted groups, customizing briefing contents according to their needs 
-Provide personal shopper service to conducted customers if needed 
-Advise customers of our 'After sales Service' facilities 
-Conduct surveys and collect feedback from customers 
-Use WeChat as communication tool to inspire customers sharing products, store promotions and services
REQUIREMENTS: Secondary School or High School Diploma, or specializing in hospitality and/or service related industry  Prior experience in customer service, hospitality services or luxury brand/boutique  Basic knowledge of computer skills is essential Able to work in a dynamic environment