PLM Teamcenter Support Consultant:Job Responsibilities:Review Teamcenter PLM specifications, Architecture and Design documents for the system.Study and understand customer and internal specifications.Provide level 2 support for Business users on Incidents and Service requests raised from the defined subject areas on Teamcenter PLM application including creating updating relevant technical and service documentation.Teamcenter application installation, monitoring, patching, taking up weekly or monthly maintenance activities on the lower and Production servers.Contribute towards Knowledge creation, storage, sharing, applying and evaluating the artifacts as part of the Incident Service Management process.Management of enhancement/change requests.Submitting proposals, implementing improvements and optimization as part of Continuous improvement of the Teamcenter application.Creation of test protocols, confirming the error-free test execution and the desired functionality of the performed adjustments.Contribute to development and maintenance of a detailed disaster recovery plan and executing disaster recovery tests.Problem identification for Priority 1 2 and recurring incidents and contribute towards the Problem solution.Interact and collaborate directly with other support teams to drive incidents, problems and service requests through to resolution.Skills Required:University degree in Computer Sciences, Electronics, Telecommunications or similar.Experience on Teamcenter PLM.Good English communication skills both written and verbal.Should have 3-5 (category 1) and 5-10 (category 2) years of experience in application development and support on Teamcenter application.Knowledge of Teamcenter 13.X/14.X application.Good PLM domain knowledge.Should have experience on core Teamcenter features: e.g.
Change Management, Client (RAC, AW), Component Management, Dispatcher, MCAD, Online help/Documentation, Parts, Performance, interfaces (e.g.
SAP), Data Management, Integrated Material Management (IMM, substance compliance, BoM check), MS Office integration, Document Management, Reports/Search, User Management, License Management.Experience configuring T4EA T4S integration and troubleshooting integration issues.Should have experience in BMIDE, ITK, Workflow, Product Structure, Deployment center, etc.Prior experience of providing Teamcenter application support to end users ensuring resolution and end user satisfaction.Handling certificates renewal on web server.Exposure to tools like ServiceNow, Jira, GitHub etc.Defines activities to analyze, tune and monitor various environments for optimal performance and stability.Good knowledge in the set up and maintenance of development, test and production environments, as well as promote to production activities.Understanding of ITSM processes is essential like incident management, service management, knowledge management, continuous improvement, problem management etc.Nice to Have:Experience on NX (CAD).Knowledge on database administration, querying database (Oracle / MSSQL).Knowledge on managing scheduled /cron jobs.
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