Product Care Analyst (Aftersales)Be part of a revolutionary changeAt Philip Morris International (PMI), we've chosen to do something incredible.
We're totally transforming our business, and building our future on smoke-free products.With huge change, comes huge opportunity.
So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
Join us in the Product Care Team (aftersales) and you will coordinate the implementation of product care/replacement related strategy and standards in Italy; you will analyse business processes, identify needs and solutions to meet the goal of the stakeholders involved.
Moreover, you will provide guidance to field for the implementation of replacement-related processes in line with Sales Operation Planning (SOP) and you will take care of planning/monitoring on implementation of reverse flow for electronics devices.Your 'day to day'Your responsibilities include:
Data analysis management on after sales business processes, acquiring data from primary and secondary sources.
You will identify, analyse trends or patterns in complex data sets, focusing on criticalities and sharing of insights with all involved stakeholders Structure relevant analysis given a set of business objectives and indicating any new processes to be covered.
Develop and maintain robust, dynamic, and highly visual reports and KPI dashboards to answer key business questions on After Sales, ensuring data alignment and all after sales options monitoring.
Prototype and build models to provide automatic insights, supporting in any new processes to implement with the aim of control and monitoring.
Cost/benefits analysis on new services implementation and monitoring on new activities.Set up AB-testing framework, prioritizeuse-cases and validate results.
Ensure that all operational activities are executed in compliance with applicable laws, marketing code, guidelines and PMI procedures.Who we're looking for Graduation in Engineering, Statistics or related field.
At least 2 years experiences in data analysis or similar roles in multinational companies.
Strong analytical skills Knowledge of data visualization tools (eg Tableau, Qlik, PowerBI) Excellent knowledge of Excel and statistical tools (SPSS, SAS) Strong communication skills & flexibility to understand different perspectives Learn on the fly Good knowledge of English and Italian languagesWhat's 'nice to have' Team player, positive attitude and willingness to share competencies Project Management Skills, agility to work in complex and fluid environment with tight deadlines.
Entrepreneurship, positive attitude, attention to details.What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress.
Join PMI and you too can:
Seize the freedom to define your future and ours.
We'll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.Work location:
RomeWe offer a contract commensurate with effective experiencePhilip Morris Italia is one of the two Italian affiliates of Philip Morris International, a leading company in the tobacco and nicotine market.
With almost 1000 employees, it is engaged in the development and commercialization of smoke-free products in Italy.Apply